[relaunch] Help & FAQ – Ghia
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[relaunch] Help & FAQ

  • Product

    What's inside? +

    We're tastefully transparent. Ghia’s glass bottle is crystal clear for a reason. We’ve got nothing to hide. Each glass contains potent extracts of the finest botanical ingredients carefully-sourced from around the globe. Our star ingredients are nervines, the medicinal plants used for centuries to slow stress and bring on energy. These herbs, fruits, and roots work together to boost and balance. Ghia keeps you calm, enhances your appetite, and soothes the soul. Nourishing nervines, fragrant florals, bright citrus, each glass of Ghia tastes good and feels even better.

    There's really no alcohol? +

    Nope. There’s really no alcohol. Nothing to numb the night. Or daze the day. Instead, our natural ingredients work together to chill you out and pick you up. Ghia wants you to feel good.

    How should I drink Ghia? +

    In a pretty glass. The Apéritif (read: the bottle) is a concentrate that needs to be mixed — our go-to is 1 part Ghia, 2 parts bubbles of choice, but our recipe book has more than 25 delicious recipes to help you sip. Our Spritzes are ready-to-sip and best enjoyed chilled straight from the can, or on ice. Drizzle Ghianduja on anything you're craving or by the spoonful.

    Do I need to refrigerate my bottle? How long does it keep once opened? +

    Just like an aperitivo, Ghia can be kept on your bar cart. Once opened, it's good to consume within 3 to 4 weeks. Refrigeration is not required, but we do recommend it for the longest lasting taste! If you have an unopened Ghia, you can display it in a cool dry place and consume by the Best By date listed on neck of bottle.

    I don't like the taste of Ghia, can I send it back? +

    If anything doesn’t feel just right, please contact hi@drinkghia.com or text us at 707-TXT-GHIA and we'll try to help.

  • Stockists

    Where can I find you? +

    Shop Ghia right here and enjoy at home, or on Amazon with your next haul. Can't wait for shipping? We understand - check out our stockist map for a bottle or cocktail in your neighborhood. If there is somewhere you'd like to see Ghia let us know and we'll reach out!

    I have a special event coming up, how do I make a special order? Can I rent your bar cart? +

    We love to party. Whether you have a big birthday coming up, a business event or a wedding, shoot us an email at orders@drinkghia.com so we can make these celebrations extra special for you.

    I want to sell Ghia in my store. Who is your distributor? +

    We'd love to work with you! That answer depends on where your store is. We're happy to connect you with our wholesale team to help — just email us at orders@drinkghia.com or text us at 707-898-4442.

  • Orders, Shipping, Returns

    Where do you ship? +

    We ship to all 50 states of the United States. For everyone outside the US, you can shop Ghia in over 52 countries through our partnership with Mayple!

    We are working hard to bring Ghia to even more countries online and offline so everyone can join in on the fun.

    My order is delayed, what should I do? +

    We're always keeping an eye on your order ever after it leaves our warehouse. If your order hasn't moved in a few days, we'll reach out to the carrier handling your order and keep you updated throughout the process. If you haven't heard from us in a while, please feel free to reach out: hi@drinkghia.com.

  • Sustainability

    What is your packaging made of? +

    Everything we design, we design with Mother Earth in mind.

    Because we’re here for a good time and a long time—none of our products use any single-use plastic, our exposed aluminum design ensures every single can gets triaged and recycled properly, we use 100% paper and biodegradable inks and our bottles can be up-cycled.

    Caring for the planet is just as important to us as caring for our customers. We’re always listening to your feedback, send us a text at 707-TXT-GHIA.

    About our eco-packaging option +

    Our marketing materials are made with 100% paper and biodegradable inks. You can now decide to opt out of all collateral by selecting "eco-packaging" in the cart.

  • For Fun

    Who can I turn to if I have more questions? +

    Ask us anything. Tell us everything. No question goes unanswered. hi@drinkghia.com or text us 707-TXT-GHIA (707-898-4442).

    Where can I find that playlist you posted? +

    Follow us on Spotify! Or text us at 707-TXT-GHIA (707-898-4442) to get matched with the perfect playlist.

  • Subscriptions

    How do subscriptions work? +

    Easy! Select Subscribe & Save when adding Ghia to your cart. When signing up, you can choose to get your Ghia delivered every other week, every month, or every other month — but you can change the frequency to your exact preference once subscribed (want your Ghia every 47 days? No problem)! You can also add, remove, and swap products at any time.

    *To make changes, simply create your account by logging in using the same email address*

    Any questions or issues? Text us at 707-TXT-GHIA (707-898-4442).

    What if I want to change the quantity or frequency of my subscription? +

    We’re flexible. To start, log in to your Ghia account (if you didn't create an account when signing up, no worries! You can create an account anytime using the same email you used at checkout). If you have any questions, just let us know at hi@drinkghia.com or 707-898-4442. Once you're in, select “My Account” on the bottom of the right-hand menu. Then, select “Manage Subscriptions” under your Order History and the rest is up to you!

    It’s asking me to create an account, but I don’t have an account. +

    That’s ok! To manage your subscriptions, just create an account with the email address you used to check out. Your past orders and subscriptions will automatically populate in the “My Account” section.

    I’m going out of town, can I pause my subscription while I’m away? +

    Have fun! To press pause or make edits, head to your account here. We'll always send you a notification 3 days before your next shipment via text to remind you to adjust if needed.

    P.s. If you want to send your Ghia to your vacation destination you can do that too. 

    Can I cancel? +

    Of course! If you need to cancel your subscription, log in to your Ghia account and select “Manage Subscriptions” under “My Account". There, you'll find an option to cancel.